Support Hypercare

How can we help?

Tell us what happened and we'll pick it up straight away. A screenshot or a short screen recording gets it solved fastest — there are buttons below to capture either without leaving this page.

Please don't type patient details here. No names, dates of birth, addresses or medical record numbers. A case, episode, order or sample number tells us everything we need and is safe to share — there's a box for those just below.

What kind of issue is it? pick any that apply

How much is it holding you up?

Any case, episode, order, sample, report or patient reference that points us at the right record. Separate several with commas.

Add a screenshot or recording strongly encouraged

Seeing it is worth a hundred words. Capture your screen right here, or drop in any file — images, video, PDFs, spreadsheets, logs.

…or drag files here, or paste a screenshot with Ctrl + V

    You'll get a reference number straight away.